I’ve never been that big on warranty repairs until becoming an LSP (IU-speak for a computer tech). There are rare occasions where a part fails and I have to call up a computer company for a replacement. Once or twice they even sent a technician out to do the job, mainly because they were laptops and not easily repairable.

Last January I got an Apple MacBook Pro for my own personal use. Over the past several months I noticed a smudge or something on the screen, but it wouldn’t come out when I cleaned it. It’s easily seen against light backgrounds (like word processors and spreadsheets). Also, over the last few weeks, I noticed the lid was getting a bit more floppy, so today I took the laptop in to the local Apple Store to get it repaired before the warranty expires. After reading some stories in a few online forums, I was secretly hoping they would just give me a new laptop, since they didn’t have the part in stock, but it wasn’t the case. They said it would take 5 – 7 days for the repair, though that puts it into Christmas territory. They will be replacing the whole lid apparently, not just the screen. I’m hoping it will be done by the 24th, since I want to take off from the 23rd to the 25th. I’ve got a lot of work on the 26th, 29th, and 30th.